BodyFX Terms and Conditions

Refund Policy

We accept refunds and exchanges.

Pricing

Our prices may change without notice. 

Shipping

If you have selected "at own risk shipping" then thats exactly what it means. We can not be and will not be held responsible for the postage system not delivering your item.
If you have ordered before 2pm it should pick and packed and sent that day. Our courier does not pick up on Saturday or Sunday or Monday. We will send the next day we are open which is Tuesday. All Shipping is 2 to 4 working days. We pick and pack as fast as humanly possible so sometimes people have received items the very next day. 


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.
 
To return your product, you should mail your product to: 
607 New North Road, Kingsland, Auckland, NZ, 1060 
You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five days.

Late or missing refunds


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
julian@bodyfx.co.nz

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at julian@bodyfx.co.nz and send your item to: 607 New North Road, Kingsland, Auckland, , NZ, 1060.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

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